1. Scope and controller
This Privacy Policy applies when you visit glasspacksupply.com, submit an inquiry, request a quote or sample, use our live chat, or otherwise communicate with Glasspacksupply. In this policy, “Glasspacksupply,” “we,” “us,” and “our” refer to the operator of this website and the supplier responding to your inquiry.
For questions or privacy requests, contact [email protected], or write to No. 2 Xuzhou High-tech Industrial Development Zone, Xuzhou City, Jiangsu Province, China.
2. Information we collect
Information you provide
Depending on how you contact us, we may collect:
- Your name, business email, telephone number, company name and job-related contact details.
- Product interests, product type, estimated quantity, specifications, customization requirements, target market and project details.
- Messages, attachments, artwork, sample requests, quote details and other information you send through forms, email, live chat or WhatsApp.
- Order, shipping, payment and transaction information if you proceed with a purchase.
Information collected automatically
Our website and service providers may collect your IP address, browser and device information, user-agent string, referring or source page, requested URLs, timestamps, chat visitor identifier, and security or server logs. Our live-chat feature stores a randomly generated visitor identifier in your browser’s local storage so a conversation can be associated with the same browser.
We do not currently use third-party advertising pixels or behavioral advertising analytics on this website.
3. How we use information
We use personal information to:
- Respond to inquiries and communicate about products, quotations, samples, customization and orders.
- Evaluate requirements, prepare offers, manage customer and project records, and provide after-sales support.
- Operate live chat and maintain continuity of your conversation.
- Operate, troubleshoot, secure and improve the website and our business processes.
- Prevent fraud or abuse and comply with legal, tax, accounting, trade and regulatory obligations.
- Establish, exercise or defend legal claims.
4. Legal bases
Where laws such as the UK GDPR or EU GDPR apply, we rely on one or more of the following bases: taking steps at your request before entering a contract; performing a contract; our legitimate interests in responding to business inquiries, operating and securing our services, and managing customer relationships; compliance with legal obligations; and consent where the law requires it. You may withdraw consent at any time, without affecting earlier processing.
6. Storage and international transfers
We operate from China and serve customers internationally. Your information may therefore be processed in China and in other countries where our service providers or business partners operate. Those countries may have different data-protection laws. Where required, we use appropriate contractual or other safeguards for international transfers.
7. Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy. Retention depends on the nature of the inquiry or transaction, the duration of our business relationship, warranty or dispute needs, and applicable legal, tax and accounting requirements. When information is no longer required, we delete, anonymize or securely isolate it, as appropriate.
8. Your rights and choices
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection or portability; withdraw consent; or appeal or complain to a data-protection authority. California residents may also have rights to know, correct and delete personal information and to receive equal service when exercising their rights. Because we do not sell personal information or share it for cross-context behavioral advertising, we do not offer a sale/sharing opt-out link.
To make a request, email [email protected]. State the nature of your request and the country or state where you live. We may need to verify your identity and may retain a record of the request. Authorized agents may submit requests where permitted by law, subject to proof of authorization.
You can clear the live-chat visitor identifier through your browser’s site-data or local-storage controls. Blocking or clearing site data may prevent chat continuity. You can stop a WhatsApp interaction through WhatsApp’s own controls.
9. Security and children
We use reasonable administrative, technical and organizational measures designed to protect personal information. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.
Our website is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.
10. Changes and contact
We may update this policy to reflect changes in our services, practices or legal obligations. We will post the revised policy here and change the “Last updated” date. Material changes may also be communicated by other appropriate means.
Privacy questions and requests: [email protected]. For rules governing use of the website, see our Terms of Use.